Warranty
Mizunomiba provides warranty support on products we sell in Southern Africa. The warranty period for each item is specified in its information tab.
Please do not send your purchase back to the manufacturer if you have an issue.
Note that the warranty covers manufacturing defects, and cannot cover items that have been abused or used contrary to usage instructions included with the product.
Abuse or misuse would typically be: twisting or bending a tool by the handles when the blade is bound in the material being cut resulting in bending or snapping the blade or handles; being used on materials other than plant (metal, concrete, rock) causing blade chipping or galling; not being dried after use or left in the damp causing corrosion.
Returns
Mizunomiba allows returns up to 30 days from date of purchase, where Mizunomiba at its sole discretion will accept a return, based on exceptional circumstances. To be eligible for a return, your item must be unused and in the same condition that you received it, with the original product packaging (shipping packaging is not important). To complete your return, we require a receipt or proof of purchase.
Only regular priced items may be refunded. Sale items cannot be refunded.
Refunds, Repairs and Warranty Claims
Please contact us at service@mizunomiba.africa to start a returns or warranty claim process. Once your return is received and inspected, we will email you to notify of item receipt, and whether we have approved or rejected of your request.
If you are approved for refund, it will be processed, and a credit will be applied to your credit card or original method of payment (depending on card issuer and payment method this can take two to four weeks). If you are approved for replacement or repair, the unit will be shipped to you within five working days.
Exchanges
We only replace items if they are defective. If you need to exchange it for a different item, and the item is still in an as-new condition, send us an email at service@mizunomiba.africa.
Shipping return and warranty claims
To return your product, you can ship it to the address provided in your correspondence with Mizunomiba at service@mizunomiba.africa.
You will be responsible for paying for your own shipping costs for returning your item. Should Mizunomiba at its sole discretion confirm that there is a valid warranty claim, we will refund your shipping costs.
Once the product has been examined by us, we will provide a written report with findings and any remedial actions, which could include repairs and replacement of damaged parts, or replacement of the unit.
On your acknowledgement of this report, we will ship the repaired or replaced item at our expense. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at service@mizunomiba.africa for questions related to refunds and returns.